The purpose of this Privacy Policy is to set out how, why and when Solequine Health will use your Personal Information in order to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”). It is important that this Privacy Policy is read together with our other terms and conditions and policies we may provide from time to time when we collect or use your Personal Information. We at Solequine Health respect your privacy and take the protection of Personal Information very seriously. In order to deliver the great service every time you shop with us, we need to use some of your Personal Information. This Privacy Policy sets out how we handle the Personal Information we collect about you and/or receive from you. By using our website, you agree to the processing of your Personal Information as set out in this Privacy Policy.

WHAT PERSONAL INFORMATION CAN BE COLLECTED AND PROCESSED:

Solequine Health processes Personal Information in a manner that is relevant, reasonable, non-excessive and specific. When you become a registered user, we have to collect and process your Personal Information to render our services to you. When registering the following Personal Information can be collected:

• name and surname.
• email address.
• physical address.
• mobile phone number.
• online identifiers.

Your Personal Information can be changed and updated on your account profile. You confirm that all the information you have provided is accurate, true and correct and does not impersonate or misrepresent any person or entity.

THE REASON WHY WE PROCESS YOUR PERSONAL INFORMATION:

 We also process your Personal Information in order to:

• provide you with services, information and products that have been requested from us.
• fulfil contractual obligations to deliver goods to our customers.
• comply with any legal or regulatory obligations.

RETENTION OF RECORDS:

By using the Solequine Health website, you consent to us retaining records of your Personal Information for as long as may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

USE OF COOKIES:

By accessing and using the Solequine Health website, you consent to our use of cookies. When you access and use our website we may use various tools to improve your experience on our website through the use of cookies and/or user tracking. Cookies are small text files placed on the device that you use to access our website, these files do not contain any of your Personal Information but does allow us to associate you with a particular device, to make our website user friendly and to personalise your interactions with our website.  We will not use your Personal Information for any other purpose without your permission.

WHO ELSE HAS ACCESS TO YOUR INFORMATION:

We may make your Personal Information available to:

• our employees and/or third-party service providers in order to enable them to assist us to interact with you via our website for the ordering of goods or when delivering goods to you.
• law enforcement or other related third parties, in the event that the disclosure of Personal Information is necessary in connection with an investigation.

We will never sell your Personal Information to third parties for their marketing or any other purposes.

SECURING YOUR PERSONAL INFORMATION:

Solequine Health endeavors to secure the integrity and confidentiality of your Personal Information which is in our possession by taking reasonable technical and organisational measures to prevent loss, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.